The Cabins of Sugar Grove

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Frequently Asked Questions


Location

Where are the cabins located?

Our cabins are located 20 minutes from downtown Banner Elk, NC.

We are 8 minutes from the intersection of 194 and Rominger Road.

We do not disclose the exact location of our cabins until booking is confirmed

for security reasons.

We hope you understand!


Are the cabins secluded?

Yes, our cabins are secluded and private.

 

How far apart are the cabins from one another?

The cabins are approximately 100 yards apart; because of the topography and the heavily wooded lot you cannot see one cabin from the other.

 

In the winter months do I need 4-wheel drive?

One of the great experiences of winter in Banner Elk is the awesome snow.

We do not recommend venturing into the Banner Elk area

without 4-wheel drive

or chains in the winter months.

 


Maximum Occupancy For Treehouse:  6 Persons (6 Adults Maximum)
(Sleeping Surfaces Comfortably Accomodates 6 adults in three beds)

Maximum Occupancy For Bearclaw:  6 Persons (4 Adults Maximum)
(Sleeping Surfaces Comfortably Accomodates 4 adults in three beds)



Cabin Descriptions

 

What are the differences between the two cabins?

Treehouse is larger than Bearclaw.

Both cabins have basically the same floor plan. They are two bedroom/ two full bathrooms plus a loft with sleeping surfaces.

 

Sleeping Areas:

The Treehouse Cabin

Downstairs bedroom with queen size bed
Upstairs bedroom with queen size bed
Upstairs loft has a queen size futon

The Bearclaw Cabin

Downstairs bedroom with full size bed
Upstairs bedroom with queen size bed
Upstairs loft has a queen size futon and twin pull-out loveseat

We provide all cotton linens and towels,
with goose down bed covers on our beds

 

Both cabins have hot tubs, satellite TV, wireless internet and X-Box gaming systems. Bearclaw has an X-Box 360 Elite Gaming System with 5 games. Treehouse has an original X-Box with 10 games.

 

The special features that are exclusive to Treehouse are an indoor jetted bath tub, and larger decks leading to the stream coming off the waterfall. Please be advised that in times of drought in summer the stream does not always run and is beyond our control.

 

Bearclaw has widescreen TV’s, a nicer/bigger hot tub, and more videos and DVD’s.

 

Are the fireplaces gas or log burning? Do you provide cut wood?

Our fireplaces are gas. However, both cabins have an outdoor fire ring. We do not provide cut fire wood, but there is plenty of fallen timber in the woods that you are welcome to gather.

 

Is the kitchen fully equipped?

Yes, our kitchens are fully equipped with everything you should need to cook any meal. We provide blenders, toasters, crock pots, soup pots, casserole dishes, etc. We like to have all the kitchen amenities there when we stay and we know you do too!

 

Do you provide towels and bed linens?

Yes, we do -- very nice towels and linens, we might add!

 

Are the grills propane or charcoal?

Our grills are propane.

 

Are the cabins “kid-friendly”?

We have really tried to provide a number of items in each cabin to entertain the “wee-ones”. For the teens, we provided an X-Box and movie selection. For the younger ones, we have children’s movies, games, books, and toys. Treehouse has Lincoln Logs and Bearclaw has Thomas the Tank Engine trains and tracks.

 

 

Cancellation Policy

 

   CANCELLATIONS: 

Should your plans change, there is a minimum $50.00 cancellation fee. 

(Sorry, no exceptions.) 

The following guidelines will apply:

  • Cancellation is made thirty (30) days before arrival date:  You will receive a complete refund minus a cancellation fee of $25 per day for each day reserved.

  • Cancellation is made within thirty (30) days of arrival date:  The full rental fee (including taxes) will be forfeited.  The Damage Deposit and cleaning fee will be refunded. 

 



Security Deposit

 

Yes, a security deposit is required by ALL guests!

When can I expect to receive my security deposit after my stay?

You can expect your refund (if everything is in order and there are no damages) 2 weeks after your stay. Please note we do not refund the security deposit to your credit card. It is sent by check via the mail.

 

What do I need to do to insure I receive my security deposit?

Please read the rental contract on this website. You will find it by selecting “Reserve” on the menu at the top of each page. It will take you to our rental contract. It is also necessary to follow the instructions posted on the cabin refrigerator – a copy follows:

 

 

 

Security Deposit Policy and Departure Instructions

 

To guarantee the refund of your security deposit, please follow the following departure procedures:

 

  1. Place all dirty dishes in dishwasher and begin wash cycle.

 

  1. Bag all garbage and place it in the OUTSIDE garbage cans.

 

  1. Collect all used towels, dishcloths and linens and place them on the floor to be washed.

 

  1. Turn off the air conditioning.

 

  1. Turn the heat down to 60 degrees, but DO NOT TURN OFF THE HEAT in winter months.

 

  1. If you have moved furniture, please return it to its original position.

 

  1. Turn off all lights, fans and bathroom heaters.

 

  1. Be sure to close and lock all doors and windows.

 

  1. Leave the key on the kitchen counter.

 

 

Departure time is 11:00 am

(Late departure will result in a $50 - $150 fee.  This is strictly enforced due to our cleaning crew schedule.)

 

THANK YOU FOR NOT SMOKING IN THE CABIN

 

 

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